Hi , I tried to connect with her expressing my requirements to which she readily agreed. After I paid my fees to the company , she never bothered to answer my emails.
Dear Swati
It was a pleasure speaking with you earlier this afternoon. I am sorry we were unable to resolve this to your satisfaction. The £19.99 referral fee you paid goes directly to First Tutors. Please note that no part of this fee was or will be paid to me or my own company.
When I first communicated with you by message exchange on First Tutors you mentioned that you were looking for some assistance with preparing for interview and did not mention that you would like me to write your assignments for you. However, after your contact details arrived from First Tutors, I telephoned you for your initial (free) consultation during which time we spoke for around 45 minutes. You then notified me that you are required to submit two written assignments which will be assessed, and you want your tutor to 'basically write' both assessment pieces for you. Unfortunately, and as I am sure you can understand, I felt required to decline to write your assignments for you on ethical and moral conduct grounds. I advised that I would, naturally, be pleased to help you to write the pieces or to help you improve upon your own work if you have already started to draft the pieces. You then advised me that you had very little time until your deadline (less than a week) and you had not started work on either of your two assessed pieces of writing. You were reluctant to book lessons once I said I would not be able to write your assessments for you. I then suggested that it would be sensible, and far more ethical, for you to let me know once you've made some progress with the assignments and once you had ideally completed some work on your drafts, so we could then arrange your lesson(s) and so I could help you to improve upon your work. I did not hear from you further after this point despite following up by telephone and voicemail several times.
In terms of timings and my responsiveness, I accepted your request for lessons and followed up by telephone and email to arrange your first lesson within 72 hours. Your request for lessons arrived after working hours at around 10:45pm on Friday evening and I replied to you on the next working day, on Monday, just before noon. First Tutors allows its tutors 10 days to respond to new tutees after the referral has been made and contact details sent to the tutor. This is why First Tutors, after looking into this matter, decided not to refund you the Admin Fee which you paid them. However, I would still like to thank you for taking the time to write the above feedback, as it helps me to provide a better service to my other pupils.
I am sorry that the referral was not suitable for you on this occasion and I hope this will not deter you from booking lessons with myself should you require any assistance in the future. I sincerely hope you fared well with both your assignments and wish you the very best of luck with all your future endeavours.
Best wishes and kindest regards
Saba
From Saj
Saba has shown remarkable knowledge in punctuation and grammar. She has helped enhance my skills so that I am able to be a more effective English teacher to my pupils. I would highly recommend her!
Thank you for the positive feedback Sajid, these are very kind words indeed. It was a pleasure teaching you and I wish you all the very best for your teaching career!
From Nicky
Saba has been a great support to my son who has just sat his English GSCE exams, under the new 9-1 curriculum. She gave him help with exam technique and preparation, which made a real difference to his confidence. Saba has a friendly and patient nature and works with professional.
Thank you ever so much Nicky for the kind feedback, I really appreciate it. Was an absolute pleasure teaching Roman. He is impeccably courteous, well behaved and eager to learn. An ideal pupil! Am so glad the booster lessons helped.
From Mark
Saba is very thorough and her approach and teaching manner is professional but friendly. She is currently helping our daughter with the new GCSE English Literature curriculum as the school are lagging behind with the new 1-9 GCSE curriculum and examination process. She has given her good techniques for essays and examinations plus increased her confidence.
Thank you for the positive feedback, Mark. Really kind of you. Hannah is an absolute joy to teach; she is always punctual, well organised, and applies herself diligently to all her work.
From Charlotte
Saba is a top drawer tutor. If you want to survive the system and a totally professional experience from first contact, this is the lady you need for English. We could not recommend highly enough. We are very happy that Saba is helping us along on our journey to the finish line!
Thank you for taking the time to write a review and for such positive feedback, Charlotte!
From Gurminder
Saba is an exemplary GCSE English tutor who continues to impress week by week.
I have seen a change in my son's attitude towards English and it's credit to Saba, so very pleased with his progress.
Thank you for your feedback Gurminder, very kind words indeed.
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